Travel Hacker News


Top 10 Questions to Ask When Screening Your Guests

In the short-term rental industry, property managers need to find the balance between booking as many guests as possible and protecting their properties from misuse. That’s what makes screening guests so complicated. While you want guests to book with you, you need to be mindful of who’s entering your property. One wrong guest can result in a suite littered with red solo cups and thousands of dollars worth of property damage. So, how do you differentiate between a good guest and a bad one based on their reservation details? A great way to differentiate between the two is by following up with the guest during the booking process. Sometimes the decision will be obvious, but other times, you need to do a little digging. Start a rapport with the guest. Ask them questions. Get to know them. All it takes is a quick email or short phone call. But if you’re stumped as to what kind of questions you should ask, don’t worry, we’ve got you covered. read more